Arcade & Vending Machine Repair Request 

If you are needing repair work please click submit a repair request and fill out a request! Do not use this form for repair requests 

SUBMIT A REPAIR REQUEST 




    ​Please read before submitting a request about order update statuses 

    Please do not use this form to ask about order status update unless it's been longer than advertised in the listing sale items have longer wait times as of 12/18/24 we are just starting on orders from end of October to early November. 

    We have been open about shipping times. If your order has taken longer than the advertised shipping time currently 60 days, then you can use this form to request an update.  Please allow up to 7 TO 10 business days for a response. You are welcome to call Monday - Friday Thank you which will get you a faster response then email 
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    If you have ordered a product and it's been longer then 8 hours, we do not offer cancelations products are made to order so it's possible your product has been cut and is being processed.  Please do not use this form to request a cancelation. 
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Location

What Our Clients Are Saying


Cory Mixer

Ordering process was easy. Top tier communication from the team, as in I was contacted within a couple of hours of placing the order to ensure that the order was legitimate and was what I actually wanted. Once confirmed, there was constant communication throughout the process to update current progress, explain next steps, and to also explain the packing and shipping process. This included photo updates along the way, including one to show the cabinet being loaded onto a trailer for shipping.
Once the item was delivered, the team again reached out to ensure that there were no defects with the cabinet, and to field any questions that I may have had about the cabinet.
The product that arrived was of solid construction. The kit/skin/covering looked good and was well placed. Everything was mounted well, and all in working order. It even came with some replacement parts, just in case.
TL:DR - Highly recommended. The company is very knowledgeable, and does great work. Will order from them again down the road.

Jd A
I had Tulsa Arcade build me a custom cabinet (Horror Arcade) and man.. these guys are absolutely awesome to work with. They're communication was by far the best I've ever had dealing with a company. They kept me in the loop 100% of the time and helped me design the graphics for it. If you're wanting a custom machine built that is just flawless then these are your guys! The shipping was super fast and I've never seen a product packaged as well as this machine was. You could have ran over it with a tank and not gotten a scratch on it! Awesome job guys!! FWI, I would post a pic of it if I could figure out how.... Lol

Brendan G
Awesome base (riser) for my arcade! Made to perfection!

​Rich Peterson

Ordered a custom cabinet from Tulsa Arcades, the end product is amazing. Worth every penny. Had it shipped to Utah, no problem. JC was fantastic to work with. He answered all my questions before ordering to make sure I was making the right choice. He sent pictures along the way during the manufacturing process and asked questions to clarify as well. Once the product arrived he has been great to work with to make sure everything functions as I want. Customer service really is top notch. When it says the cabinet is built like a tank, it is. Excellent quality. Excellent product. Honestly deserves more than 5 stars.

Chris Walden

I purchased a custom arcade from Tulsa Arcades over 1 year ago. The owner was very upfront that it would take 6 weeks since it was custom and they had many orders. Tulsa Arcades finished up in the agreed upon time frame and since I am local I went over to pick it up. Everything has been great with the arcade for the last year. I have had no problems what so ever with the arcade machine, the games it runs, or any of the actual parts. My small kids love it and we regularly have an "arcade" night now where we all play together. Tulsa Arcades also makes sure that you are happy as a customer and takes care of things the right way. Since it is a small business it is also nice to see someone who goes the extra mile to makes things right. No complaints at all and I would highly recommend Tulsa Arcades to anyone who is looking!

Ethan Allen

I had a cabinet modded from Tulsa Arcades and the experience has been the best I have ever had from a business. JC was very helpful with the entire process


J Michael Fuller

Tulsa Arcade is a great company. You instantly feel like family when in conversation. Very trust worthy and you get what you pay for.

Products are awesome no shortcuts and everything is new !!
JC you rock bro

Chad Cobble
JC is very knowledgeable and has given good, thorough tech support after the sale to get me properly setup for additional settings and controllers. My whole family loves playing all the games!

Todd Nystrom
Awesome mod. Simple and easy. JC was easy to work with. Got the mod done quick. No hassles.

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